At Zoe Drafts, we strive to ensure you are fully satisfied with your purchase. This Return and Refund Policy explains how returns and refunds are handled for orders made through our website.
Returns
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We accept returns for items that are damaged, defective, or not as described.
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To initiate a return, please contact us within 7 days of receiving your order at [email protected].
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Returns must include the original packaging and all accessories.
Refunds
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Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
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Approved refunds will be processed and a credit will be applied to your original payment method or through another agreed method.
Exchanges
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Exchanges are only available for items that are defective or damaged during shipping.
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To request an exchange, contact us at [email protected] within 7 days of receiving your order.
Shipping Costs for Returns
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Shipping costs for returning items are the responsibility of the customer, unless the item is defective or damaged.
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We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
For any questions about returns, refunds, or exchanges, please contact our support team at [email protected].